Frequently Asked Questions

General

The colors of the products always correspond to the products delivered?

photo that you watch on the screen may look a little bit different than the product itself . That depends partly on your screen and type of your display settings but even the best screen looks a little bit different from a photograph. If you have questions or you want to know if that green shirt and yellow shorts fits together, do not hesitate to contact us, info@playandgo.com

The prices of the bags?

Our prices include VAT and exclude shipping costs.

Can I view the products somewhere?

On our site you can see all the details of each product. Currently we have no showroom but we work with different mortar and online shops. Contact us at for a shop in your area, info@playandgo.com

What if a product is not in stock?

On each product page you can see if the product is available . Most of our products we have in stock and we can deliver immediately. If our stock temporarily exhausted then we can let you know when the product is again available by e - mail. Some products can get only by special order. Please note a longer delivery time for this products. Please mail us if you have a question about the stock of a particular product, info@playandgo.com

Do i need to register?

No, only proffesional shops must be registrered.

Need help?

If you need help you can contact us from 9h to 17h30 on +0032(0) 479 580535 or by mail, info@playandgo.com

Order

How long is my order reserved?

All orders will reserved 8 days for you. If we didn't received the payment after 8 days automatically the articles goes back in stock .

How do I know if my order was successful?

You will receive shortly after your order a confirmation of the items you ordered. If you did not receive this confirmation please contact us at info@playandgo.com

Can I cancel an order ?

After placing an order and completing your payment, it is included directly in our system and can not be canceled. In some cases there is a short period in which the order can still be put on stop. Therefore it is important that you take contact with us at info@playandgo.com and do not forget to mention your ordernumber.

Payment

How can I pay?

With Play&Go we have the following payment methods: Banktransfer, Visa, Maestro,Paypal and IDEAL.

What if my online payment fails?

Sometimes it happens that your online payment fails or you didn't have your card on hand. Don't worry, you can still do your payment by banktransfer. These are our bankdetails: IBAN - BE 79 736007262233 Remember: when you pay don't forget to mention your name and order number.

How long does a bank transfer?

Transfers can take between 1 and 5 days to be on our account.

Can I pay later?

No. Unfortunately we don't have this possibility. You can online pay with creditcard (Maestro, Visa), banktransfer, Ideal and paypall.

Can I receive an invoice on behalf of my company ?

Yes, just make the order on behalf of a company.

Is it safe to pay on the website of Play & Go?

Yes, for secure online payment we work together with the Inetrnational company Ogone. As a market leader in online payment solutions for e -commerce Ogone guarantees you a 100 % safe handling. The transaction is made via a secure site with different firewalls between Ogone and the buyer. Neither we nor any third parties get your card number or other information to see. Ogone verify the validity of your card, card number and access rights of your credit card and give message to us if everything is in order and the payment will be made. So your order will be confirmed and immediately proceeded to dispatch.

Shipping

Where can I receive my order?

You can receive your order at any address (home, work, etc. , mailbox is not possible).

How long does it take before I receive my order?

Orders ordered before 14.00h and paid with Ideal, Paypal, debit or credit card will be shipped the same day. For other payment methods it may take a few days longer. These orders will be sent after receiving the payment. This can take 1 to 5 working days.

BELGIUM: 1-2 days after payment
LUXEMBOURG - NETHERLANDS: 2-3 days after payment
REST EUROPE: 3-5 days after payment

Possible for delivery in the weekend?

We will send generally with the courier service of DPD and this only on weekdays.

What are the shipping costs?

The shipping cost per country

* BELGIUM = 5 EUR
* NETHERLANDS & LUXEMBOURG = 7€
* REST OF EUROPE  Use our reallife shipping cost simulator when you check out.
if your country is not displayed don't hesitate to send us a mail at info@playandgo.com with request of shipping country so we can make a competive offer.

Please note this is only for endconsumers , for B2B shipping rates you need to log in.

How do I know my order is shipped?

Once your package will be sent with DPD you receive an email confirmation from DPD courier service with the exact delivery date.

I have given the wrong address.

Please check your address when completing the data on the checkout page! If you see in our confirmation email a wrong delivery address, please contact us immiadiatly by mail. info@playandgo.com
Caution ! Once you had already received an email with the confirmation of shipping it is too late to correct the address and we will have to wait until your order comes back . We will contact you if the package is returned to us and make a new appointment to send it again.

Exchange & return

How can I return an item?

If something doesn't fits you have the right to exchange or return your purchase. This also applies for damaged articles.
You always have this in writing within 14 days after delivery ( via email - info@playandgo.com ) to bring up to date . The item must be returned in undamaged and unused condition, along with the completed return form , to our address in the original packaging also within a period of fourteen days:
Play & Go
LobeliaStreet 4
8670 Koksijde
Belgium

Within what a period must be an item returned?

The return period is 14 days after receiving the goods.

How do I get the amount of my return.

Once the return is approved, you will receive the amount of your purchase back to your account . Make sure you mentioned on the returnform your IBAN and BIC code of your bankaccount to refund.

When will I receive the amount of my return?

Items that are returned under the conditions as described above, be refunded by us within 10 working days.

What I should do when the returned amount is not correct?

Please contact our customer service via info@playandgo.com. They will search for a solution as soon as possible.

Maintenance

Some tips to extend the lifetime of your Play & Go bag!

When you wash your Play & Go for the first time, we advice to soak the Play&Go in water with some vinegar before washing.
We advice to wash the play and go bag the first time seperatly.
Moreover, you Play & Go is better preserved its color if you use a detergent without bleach.
Adjust the temperature of the washing machine not higher than 30 ° C.
The fabric is susceptible to discoloration by the sun.Dry your Play & Go bag in a shady spot.
Do not use washing soften

Didn’t find what you were looking for?

+32 (0) 479 58 05 35 - info@playandgo.com